Frequently Asked Questions
At YV Trading, we want your experience with our luxury towels to be flawless. Below are answers to common questions our customers ask. If you have a question that isn’t covered here, feel free to reach out to our support team for assistance.
Shipping and Delivery
Do you offer free shipping?
Yes! We provide free shipping on all orders, no matter the destination or order size.
Where do you ship?
We currently ship to a selection of countries across the US and beyond. Shipping availability is shown at checkout based on your location.
If your country is not available, it means we are not yet shipping there, but we are working on expanding soon.
Where is my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package in real time by visiting our Order Tracking Page. Simply enter your tracking number and email to see the latest updates on your shipment’s progress.
Returns & Refunds
What is your return policy?
We offer a 100% money-back guarantee. If for any reason you’re not completely satisfied with your order, you can return it within 30 days of delivery for a full refund – no questions asked.
How do I return my order?
Returning your order is easy:
Contact our support team at inquiries@yvtrades.com with your order number.
We will provide return instructions and a return address.
Once we receive the item, we’ll issue a full refund to your original payment method.
Your satisfaction is our top priority, and we make the return process hassle-free
Payments
What payment methods do you accept?
We accept all major credit cards, including:
✔ Visa
✔ MasterCard
✔ American Express
We also support digital payment options like Apple Pay, Google Pay, and Shop Pay for a faster and more secure checkout experience.
All transactions are encrypted and secure, ensuring your payment details remain safe.
Product Information
What towel sizes do you offer?
We offer our luxury towels in a range of sizes to suit every moment in your routine:
Washcloth – 12 x 12 in (30 x 30 cm)
Hand Towel – 16 x 28 in (40 x 71 cm)
Bath Towel – 28 x 56 in ( 71 x 142 cm)
Each towel is crafted from 100% cotton and 100% Bamboo for exceptional softness, high absorbency, and a true hotel-quality feel at home.
How do I wash my towels?
To maintain the luxurious feel of your towels, follow these care instructions:
✔ Wash before first use – This removes any residue and optimizes absorbency.
✔ Use a mild detergent – Avoid harsh chemicals or bleach.
✔ Machine wash on warm – Wash with similar colors.
✔ Avoid fabric softeners – They coat the fibers and reduce absorbency.
✔ Tumble dry on low – High heat can damage the cotton fibers. Remove promptly to keep towels fluffy.
Material and Quality
What makes our towels feel so luxurious?
Our towels are crafted using high-quality, long-staple cotton, known for its superior performance and comfort. This results in:
Unmatched softness – The fine, longer fibers create an exceptionally smooth and gentle feel on the skin.
High absorbency – Designed to quickly draw moisture away, leaving you dry and comfortable.
Long-lasting durability – Strong fibers help maintain thickness, softness, and structure over time.
A true hotel-quality experience – The rich texture and refined finish bring a calm, elevated feel to your daily routine.
Are your towels made from 100% cotton?
Yes, our towels are made from high-quality 100% cotton, designed to deliver exceptional softness, absorbency, and long-lasting durability with every use.
Are your towels made from 100% Bamboo?
Yes, our towels are made from high-quality 100% bamboo, designed to deliver exceptional softness, absorbency, and long-lasting durability with every use.